Frequently asked questions

¿How to buy?

Buying at WWW.LADYANGARITA.COM is very easy,
You just have to follow the following steps:
● To search for the item you want to buy, you can browse through the
categories in our categories menu or use the search bar.
● Once you have chosen the garment(s) you want, select the color and the
size and add it to your cart by clicking the ADD TO CART button.
● Once you have added the product you can continue browsing and adding to the
cart as many products as you want.
● When you have added all the products you want to purchase, go to your cart
shopping page at the top right, check and click
FINISH PURCHASE.
● Fill out your personal information and delivery information.
● Finally select the payment method.

What are the payment methods that I can use on the website?

At WWW.LADYANGARITA.COM you can pay with your
credit or debit cards through the ePayco, PSE and ADDI Credit platform.

Do the prices include VAT?

All products available on our page website already includes the value of VAT.

What is the shipping time and cost?

Shipping cost and time depends on the city of
destination. We have a commercial alliance with the transport company Interrapidisimo,
Fast and DHL(international shipping) who guarantees timely delivery and
satisfactory of your purchase.

How to track my order?

Once the purchase process is completed, you will receive the confirmation and the tracking number to the registered email, with this information you can enter https://interrapidisimo.com/sigue-tu-envio/ Or https://formscrm.deprisa .com/es-ES/ingreso-portal-consulta-guia-deprisa/

What do I do if I want to change the delivery address or I made a mistake in it when making the purchase?

Call us or write to us on our WhatsApp line at +57 3182075085 (Monday to Friday from 8:00 A.M. – 6:00 P.M.) You can also write to us at ladyangarita.shop@gmail.com.

What do I do if there is an inconsistency or error with my order?

Call us or write to us at +573182075085 (Monday to Friday from 8:00 A.M. – 6:00 P.M.) tell us what happened and we will solve it as soon as possible.

Can I exchange a product?

You can request an exchange of your product according to the terms established in our exchange policy.

How long do I have to change a product?

To exchange your product you have up to 30 calendar days after making your purchase. (The billing date of the product is taken).

Is there a cost to carry out the exchange or return process?

Transportation costs and other costs incurred in the exchange process will be assumed by the customer. Transportation costs and other costs incurred in the warranty return process will be assumed by MOANGROUP S.A.S.